The client, founded in 1967, has a media division offers product through three sales channels; direct-to-user, OEM, and dealer/reseller. Order management was handled via the company’s PeopleSoft ERP system resident on an AS/400 platform. The company wanted to review it’s existing web-based application architecture and functionality and find a solution that would deliver a pleasant and secure ordering experience to existing customers, new customers and internal staff into the web-based application or directly to the ERP by customer service agents.
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High-Tech Manufacturer Online Order Process
